Frequently Asked Questions

General Overview

Is Freed used by individual clinicians — as well as larger groups?

Yes, we support individuals as well as larger groups of varying sizes. For larger groups, we offer custom plans designed for each organization’s needs. Contact us here for more information.

What medical specialties are compatible with Freed?

Freed works with all medical specialties — from oncology to psychology, to cardiology and beyond.

What types of clinicians can use Freed?

Freed‘s AI scribe frees physicians, doctors of medicine, nurse practitioners, physician assistants, therapists and more from hours of medical documentation.

What documentation can Freed automate?

Right now, Freed transcribes your patient visits to generate SOAP notes and After-visit patient summaries. We are working to expand that other formats as well.

How much does Freed cost?

Freed is free to try — up to 10 medical visits. And once you’re ready to subscribe, it’s $99/mo for unlimited visits. We also have plans available for groups or entire practices.

Are there any usage limits?

Freed is free to try — up to 10 visits. And once you purchase our monthly subscription, you’ll have unlimited visits.

Is Freed HIPAA compliant?

Yes. Freed is HIPAA compliant. Clinician and patient trust is of the highest priority at Freed. We hold ourselves accountable to a HIPAA-compliant data storage and processing protocols for all data captured and shared through our platform. Learn more.

Why was the company founded and where is it based?

Built for clinicians by their significant others, Freed was founded by a software engineer in the hopes that his clinician wife could stop charting over the weekends. The company is based in Santa Rosa, California.

Product and Technology Overview

How does the product work?

Using Freed’s AI scribe is easy. Once you’re logged in, simply:

Select “capture conversation” when you’re ready to start — and “end visit” when you’re finished.
Review and edit your medical-grade AI-generated notes.
Copy and paste your notes into your EHR.

How does the AI technology work?

Freed’s AI transcribes the information discussed during your patient visits. By identifying key terms and phrases, the scribe structures the information into organized notes, saving you time — and allowing you to focus entirely on the patient.

How long does it take to receive my notes?

Once you end your visit’s recording, it usually takes about 30 seconds or less to generate your notes. For longer consultations, it may take a little bit longer.

Can I use Freed on any device?

Yes, you can use Freed on mobile, tablet, and desktop.

Does Freed understand all languages?

Yes. Freed can listen to and generate notes from any language. For now, notes are generated in English, but other output languages will be added over time.

Will Freed work with my EHR?

Yes. You can copy and paste your AI-generated notes into any EHR. There is no direct integration yet, but our clinicians have found the copy-and-paste feature to be quick and easy.

How do I talk to my patients about recording a visit?

We encourage you to inform your patients before using Freed during a visit.

Use our patient guide: here.

Does Freed have a Business Associate Agreement (BAA) for users?

Yes. All Freed users are required to accept the terms included in our our BAA.

Compliance and Data Security

Is my data secure and private?

Yes. Freed ensures the security of the transcribed conversation by adhering to HIPAA-compliant data storage and processing protocols. Furthermore, patient recordings are never stored.

Patient information is encrypted at-rest, in-transit, and is retained for a backup period of 30 days after which it is deleted.
Cloud hosting and data is stored and processed within Microsoft’s Azure secure data centers.
Artificial Intelligence models are HIPAA compliant and don’t retain data.

Learn more about Freed’s privacy policies here.

How long is a patient’s medical information stored on Freed?

The storage time for patient information is 30 days to allow a clinician enough time to use the transcription and notes.

Do you store the recordings of a patient encounter?

No. Patient recordings are never stored to disk and are immediately deleted upon successful note generation.

Where are the notes from a patient visit saved?

Notes are saved to the Microsoft Azure cloud. Freed has a Business Associate Agreement in place with Microsoft. Freed uses Azure’s high-availability infrastructure to ensure the data is always accessible. All data is encrypted at rest and in transit.