because we know that you care about how information you provide to us is used and shared. This Privacy
Policy relates to the information collection and use practices of Freed in connection with our website
located at https://www.getfreed.ai (the “Website”), our proprietary software as a service (SaaS) platform
(the “Platform”) which is made available as a web application via our Website and/or a mobile application
(if any), and when you otherwise interact with us in any way.
I. Description of Users and Acceptance of Terms
By accessing and/or using the Platform, each Customer and Authorized User is agreeing to the terms of
II. The Information We Collect and/or Receive
In the course of operating the Website and the Platform, and/or interacting with you, we will collect
(and/or receive) the following types of information. You authorize us to collect and/or receive such
1. Contact Information.
When you contact us through the Website, email or by mail, when you call us, when you subscribe to
receive more information about our products and services, you will be asked to provide certain
information, including but not limited to, your name, email address, phone number, company name, job
title, and any other information you are contacting us about (collectively, the “Contact Information”). The
Contact Information is used to provide the requested service or information and to contact you for
purposes of direct marketing of our current and future services.
2. Account Information.
In order to access and use our Platform, you will have to create an account on our Platform. In connection
with creating an account on our Platform, you will be asked to provide your email address and create a
password (collectively, “Account Information”). We use the Account Information to process the creation
of your account, including to verify your identity, and to manage your account.
3. Your Data.
In using the Platform, you will provide us Your Data. We will use Your Data (other than any personal
4. Information obtained automatically from your online activity
When you access or use the Website and the Platform, we use browser cookies, pixels, web beacons, and
similar technologies (collectively, “Tracking Technologies”) to automatically collect or receive certain
standard technical information and other data (such as traffic data, usage data (including but not limited
to, profiles viewed, matches made, features used, frequency and duration of the Website and the Platform
usage, and interactions with content on the Website and the Platform), location data, device information
(including but not limited to, type of device, mobile device platform, operating system, browser type,
screen resolution, IP address and other technical information), logs and other communications data) sent
to us by your computer, mobile device, tablet, or any other device over time on our Website and Platform,
and your online activity across third party websites, apps, and devices. We may also evaluate your
computer, mobile phone, or other access device to identify any malicious software or activity that may
affect the availability of our Website and Platform.
When you access or use the Website and the Platform, advertising companies, analytics networks and
providers, and other third parties may use Tracking Technologies to collect information about your online
activities over time and across different websites, apps, online services, digital properties and devices.
The data we or third parties collect automatically may include personal information and/or statistical data
that may not identify you personally; however, we or third parties may maintain, combine, or associate it
with personal information collected in other ways or received from third parties. We and/or third parties
use this information to (i) enhance the performance and functionality of the Website and Platform; (ii)
personalize your experience with the Website and Platform, understand how you use the Website and
Platform, maintain a persistent session, and improve and further develop the Website and Platform; and
(iii) serve targeted and other advertising, and provide custom experiences, across other sites, apps, online
services, digital properties and devices, measure how the ads perform, and for analytics purposes.
The Tracking Technologies used on the Website and the Platform include the following, among others:
Cookies: Cookies are small packets of data that a website stores on your computer’s hard drive so that
your computer will “remember” information about your visit. In addition to collecting information, we
use most frequently, and measure and optimize advertising and promotional effectiveness. To do this, we
may use both session cookies, which expire once you close your web browser, and persistent cookies,
which stay on your computer until you delete them. For information regarding your choices regarding
Local Storage Technologies: We may use local storage technologies, like HTML5, that provide
cookie-equivalent functionality but can store larger amounts of data on your device outside of your
browser in connection with specific applications.
Web Beacons: We use Web beacons, also known as pixel tags or clear GIFs, to demonstrate that a
webpage or email address was accessed or opened, or that certain content was viewed or clicked.
Third Party Sites: When access to the Website and/or the Platform is made available to you through
third-party sites, please be aware that these other sites maintain their own policies regarding Tracking
Technologies and the collection and use of information. You are responsible for reviewing those policies.
5. Information obtained from third-party analytics services
We may use one or more third–party analytics services (such as Google Analytics) to evaluate your use of
the Website and the Platform, compile reports on activity (based on their collection of IP addresses,
Internet service provider, browser type, operating system and language, referring and exit pages and
URLs, data and time, amount of time spent on particular pages, what sections of the Website and the
Platform you visit, number of links clicked while on the Website and the Platform, search terms and other
technologies to help analyze and provide us the data. By accessing the Website and/or the Platform, you
consent to the processing of data about you by these analytics providers in the manner and for the
out from certain data collection, please visit the sites below. Please be advised that if you opt out of any
service, you may not be able to use the full functionality of the Website and the Platform.
For Google Analytics, please visit: https://www.google.com/analytics
For Hotjar, please visit: https://www.hotjar.com/
For Facebook, please visit: https://www.facebook.com/business/tools/meta-pixel
6. Information Collected by or Through Third-Party Advertising Companies
We may share information about you with third parties that we have selected and approved for ad
distribution and ad optimization (defined as the tailoring, targeting (i.e., behavioral, contextual, and
pixel tags (also called web beacons or clear gifs), and/or other technologies to collect Other Information
for such purposes. Pixel tags enable us and these third-party advertising companies to recognize a
browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which
advertisement brings a user to a given site. In addition, we may receive information from advertisers
and/or their service providers such as advertising identifiers, IP addresses, and post-conversion data. You
may choose to opt-out of this type of tracking and sharing of information at any time by selecting the
specific partners you wish to exclude from this website http://www.aboutads.info/choices. You can also
limit this type of tracking through the Do Not Track functionality in your web browser and a “Limit Ad
Tracking” setting on iOS devices or a setting to “Opt out of Interest-Based Ads” on Android.
III. How We Use and Share the Information
We may use and share your personal information as set forth below:
To provide the Website and the Platform;
To solicit your feedback, inform you about our products and services and those of our third-party marketing partners;
To monitor, support, analyze, and improve the Website and the Platform;
To communicate with you regarding the Website and the Platform;
To fulfill your requests for information regarding new or improved products and services;
To engage in marketing, advertising, and tracking activities, and evaluate the efficacy of our efforts, provided that, where required under applicable law, we will obtain your prior opt-in consent to send electronic marketing communications and/or our newsletter;
To engage research, project planning, troubleshooting problems, and detecting and protecting against error, fraud, or other criminal activity;
To protect the safety and security of our Website and Platform, businesses and customers;
To third-party contractors and service providers that provide services to us in the operation of our business and assistance with the Website and the Platform, such as technical support for the Website and the Platform and providing services such as IT and cloud hosting, payment processing and financing, transactions reporting, customer relationship management, email marketing, advertising services, analytics services, shipping and distribution, name and address verification, marketing and order fulfillment, email distribution, market research, fraud detection and preventions, promotions management, administrative services and among others;
To create and disclose aggregated, anonymous, user statistics and other information to (i) affiliates, agents, business partners, and other third parties; (ii) describe the Website and the Platform to current and prospective business partners; and (iii) other third parties for lawful purposes;
To share some or all of your information with our parent company, subsidiaries, affiliates or other companies under common control with us;
To fulfill our legal and regulatory requirements;
To comply with applicable law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
To assess or complete a corporate sale, merger, reorganization, sale of assets, dissolution, investment, or similar corporate event where we expect that your personal information will be part of the transferred assets;
To audit our internal processes for compliance with legal and contractual requirements or our internal policies;
To prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft; and
Otherwise, with your consent.
We will take reasonable measures (e.g., by contract) to require that any party receiving any of your
personal information from us, including for purposes of providing the Website and the Platform,
not disclose your personal information except with your consent, as permitted by applicable law, or as
IV. Accessing and Modifying Information and Communication Preferences
Update Information: If the personal information we have for you changes, you may correct, update, or
delete some of their personal information directly in your account on the Platform. We will use
commercially reasonable efforts to process all such requests in a timely manner. You should be aware,
however, that it is not always possible to completely remove or modify information in our databases.
Additionally, we will retain and use your information (or copies thereof) as necessary to comply with our
legal and/or regulatory obligations, resolve disputes, and enforce our agreements.
Marketing Communications: You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any of our marketing emails. Please note that you cannot opt out of receiving transactional e-mails.
Cookie Management: Most browsers let you remove or reject cookies. To do this, follow the instructions
in your browser settings. Many browsers accept cookies by default until you change your settings. Please
note that if you set your browser to disable cookies or other Tracking Technologies, the Website and the
Platform may not work properly. For more information about cookies, including how to see what cookies
have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
You will need to apply these opt-out settings on each device from which you wish to opt-out. We cannot
offer any assurances as to whether the companies we work with participate in the opt-out programs
V. How We Protect the Information
We take commercially reasonable security measures to ensure that your information is treated securely
and is protected from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking
into account the risks involved in processing and the nature of such data, and in compliance with
applicable laws and regulations. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and
we cannot ensure or warrant the security of any information you provide to us. In particular, e-mail sent to
or from the Website and/or the Platform may not be secure, and you should therefore take special care in
deciding what information you send to us via e-mail or other electronic means. We do not accept liability
for unintentional disclosure of your information.
VI. External Sites
The Website and Platform may contain links to external third-party website (“External Sites”). Freed has
no control over the privacy practices or the content of these External Sites. As such, we are not
responsible for the content or the privacy policies of those External Sites. You should check the
We do not knowingly collect personal information from children under the age of 18 through the Website
and the Platform. If you are under 18, please do not give us any personal information. We encourage
parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy
Policy by instructing their children never to provide personal information through the Website and the
Platform without their permission. If you have reason to believe that a child under the age of 18 has
provided personal information to us, please contact us, and we will endeavor to delete that information
from our databases.
VIII. Important Notice to Non-U.S. Residents
The Website, the Platform and their servers are operated in the United States. If you are located outside
of the United States, please be aware that any information you provide to us maybe transferred to,
processed, maintained, and used on computers, servers, and systems located outside of your state,
province, country, or other governmental jurisdiction where the privacy laws may not be as protective as
those in your jurisdiction. If you are located outside the United States and choose to use any of our
Website and/or Platform, you consent to any transfer and processing of your personal information in
IX. DO NOT TRACK
As discussed above, third parties such as advertising networks and analytics providers may collect
information about your online activities over time and across different websites when you access or use
the Website and the Platform. Currently, various browsers offer a “Do Not Track” option, but there is no
standard for commercial websites. At this time, we do not monitor, recognize, or honor any opt-out or do
not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
X. Notice to California Residents
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain
certain information about the types of personal information that companies with whom they have an
established business relationship (and that are not otherwise exempt) have shared with third parties for
direct marketing purposes during the preceding calendar year, including the names and addresses of those
third parties, and examples of the types of services or products marketed by those third parties. If you
wish to submit a request pursuant to Section 1798.83, please contact us via email at firstname.lastname@example.org.
XI. Notice to Nevada Residents
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to
third parties. You can exercise this right by contacting us at email@example.com with the subject line
“Nevada Do Not Sell Request” and providing us with your name and the email address associated with
your account. Please note that we do not currently sell your personal information as sales are defined in
Nevada Revised Statutes Chapter 603A.
Website and the Platform. By visiting the Website, and/or accessing and/or using the Platform after we
aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of
XIII. Contact Us
Write to us at:
3666 Sonoma Ave,